Reference

Legal Terms For Your Account

Our legal page keeps account rules, data use, and change requests in one place so you can check what applies before you move forward.

Access rulesData useCookie settingsChange requests

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What Applies To Your Account

gbo4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture is simple: the page you see is the current version for your account, and older versions stay in our internal record so we can check what changed if you ask. We only collect the details needed to run account access, confirm a request,

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and trace a DANA, OVO, GoPay, or QRIS transaction when the request touches a payment record. If you send us a correction, deletion, or access request, we may ask for the registered email, the last login device, and a matching name on file before any change
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is made. Access depends on local law, and where local law permits we apply the same rule set across desktop, Android Chrome, and iPhone Safari. We do not use extra data for anything outside the request you made.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where To Send Legal Requests

For legal requests, we answer through in-account chat, email, and WhatsApp from 09:00 to 23:00 WIB, seven days a week.

RECORD CARE

How We Handle Records

We handle legal records with the same account checks every time, whether the request starts on desktop, Android Chrome, or iPhone Safari.

Data minimisation

We store only the details needed for account handling, request checks, and payment trace matching. That usually means your email, login device, request history, and any DANA, OVO, GoPay, or QRIS reference tied to the action you asked about.

Cookie controls

Cookies help us keep you signed in and remember the page version you opened. On desktop, Android Chrome, or iPhone Safari, you can clear them in browser settings if you want a fresh session before sending a legal request.

Account security

Before we change legal data, we check the registered email and recent login pattern so the request comes from the right account. If a device looks unfamiliar, we pause and ask for one more matching detail before moving on.

Retention

We keep request logs only as long as we need them for account handling, record checks, or required storage. When the retention window ends, we remove or archive the file according to the request type and the applicable rule.

Change requests

To change your name, email, or contact detail, send the request from the registered channel and include the new value exactly as you want it stored. We compare it with the current account record and confirm the result back to you.

Escalation

If your request needs a deeper legal check, we move it to the team that handles record checks and keep the original chat attached. That helps us answer the same question without asking you to repeat the details.

Common Legal Questions About Access

These are the questions we hear most when someone wants to check account rights, data use, or a change request. We answer from the same support channels listed above, and we use the registered email, device history, and request text to verify the account before we move anything. If access depends on local law, we say so directly and explain the next step.

Send the request from your registered email and tell us exactly which field needs to change. We compare it with the account record, then confirm the update in chat or email once the check passes.

Yes, you can ask us to close it. We will verify the name on file, confirm the request from the registered channel, and explain any records we must keep for legal or account-handling reasons.

It means access or eligibility can change by country and rule set. Where local law permits, we keep the same account checks and request process; where it does not, we do not move ahead.

Cookies help us remember your session and the page version you opened. If you clear them in Chrome, Safari, or another browser, you may need to confirm your login again before sending a request.

We keep them only as long as needed for request handling, account checks, or required storage. After that window ends, the file is removed or archived according to the type of record.

Usually we ask for the registered email, the last login device, and one matching account detail. If your request touches a DANA, OVO, GoPay, or QRIS record, that reference helps us confirm it faster.

Use email if you want a clean thread, or in-account chat if you want a fast answer. WhatsApp is fine for short checks, but we may move you to email when we need a longer record.

Legal Terms For Your Account

Where To Send Legal Requests

How We Handle Records

Data minimisation

Cookie controls

Account security

Retention

Change requests

Escalation

Common Legal Questions About Access

01 How do I ask for a data correction?

02 Can I close my account through support?

03 What does depends on local law mean here?

04 How do cookies affect my account page?

05 How long do you keep legal records?

06 What proof do you need for a request?

07 Which channel should I use for written requests?

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